Privacy Policy

 

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CIPHER respects your privacy and is committed to protecting the privacy of our visitors and clients. We uphold the highest industry standards in privacy and permission marketing.

 

Security and Privacy
CIPHER’s websites use reasonable commercial methods and security measures to protect against the loss, misuse, and alteration of the information under our control. We store the information in a database in a secure environment protected from unauthorized access, use, or disclosure. When personal information is transmitted, it is protected with encryption, such as the Secure Socket Layer (SSL) protocol. CIPHER shares information with our partners ONLY for the sole purpose of better supporting our current and future customers. We will never share, sell, or rent individual personal information outside of this partner arrangement unless ordered by a court of law. CIPHER enforces a strict internal policy regarding information protection requirements. Information submitted to CIPHER is restricted to employees managing this information for specific purposes only. These purposes include contacting you (via email, phone, etc.) in an effort to respond to a request or provide a service, and to notify you of CIPHER’s events and other CIPHER’s related activities such as training. CIPHER may also contact you with surveys in order to conduct research about your opinion of current services or of potential new services that may be offered.

 

Who Are We?
CIPHER is a global cybersecurity company that delivers highly accredited Managed Security Services and Security Consulting Services with ISO 20000 and ISO 27001, SOC I and SOC II, PCI QSA and PCI ASV certifications. We have received many awards including Best MSSP from Frost & Sullivan for the past five years. These services are supported by the best in class security intelligence lab: CIPHER Intelligence. Our offices are located in North America, Europe, and Latin America with 24×7×365 Security Operations Centers and R&D laboratories, complemented by strategic partners around the globe.
Our clients consist of Fortune 500 companies, world-renowned enterprises, and government agencies with countless success stories. CIPHER provides organizations with proprietary technologies and specialized services to defend against advanced threats while managing risk and ensuring compliance through innovative solutions.

 

How do we collect information?
When you visit CIPHER’s websites, our system uses cookies to collect statistical and/or personally identifiable information about your visit to our sites (e.g., IP address, pages visited, the origin of visitor domains, types of browsers used, and anonymous demographic information).

 

What type of information is collected?
CIPHER collects the following information:
• Full Name
• IP address
• Email Address
• Job Title
• Company Name
• Telephone number
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through CIPHER’s website and public message boards, this information may be collected and used by third-parties for marketing purposes.

 

How is information used?
We may use your information to:
• Improve your browsing experience by personalizing the website
• Send relevant information to you which we think may be of interest to you by blog post, email, or other means
• Send you marketing communications related to our business or the business of carefully selected third parties which we think may be of interest to you.

 

How is information secured?
After data is collected from the website, we use the Secure Socket Layer (SSL) protocol to protect information in transit. Additionally, we enforce access control to protect personal information from unauthorized access, use, or disclosure.

 

Blog Sites
If you leave a comment on a CIPHER’s blog, you should be aware that any personally identifiable information you submit on our blog site can be read, collected, or otherwise used by anyone who reads the blog or who visits the URL of the blog post you comment on. We are not responsible for use of this information by non-CIPHER personnel. The name you leave will be published and is used as an identifier of the comment. The information provided will not be sold, rented, or shared unless ordered by a court of law. All blog content including posts, articles, and comments, are reviewed before being published.

 

Social Media Features
Our websites include social media features, including platform sharing and widgets. These features may collect your IP address and may place a cookie to enable the feature. Our social media features and widgets are hosted by a third party or directly on our websites. This privacy policy does not apply to these features. Your interactions with these social media features are governed by the third party’s privacy policy.

 

Third-Party Websites
Please be aware that 3rd party websites that may be accessible via our site may collect personally identifiable information about you. Cipher is not responsible for any personal information provided directly to 3rd party websites. This Privacy Policy does not apply to these third-party websites; therefore please check the relevant Privacy Policy of those 3rd party sites

 

Testimonials
We post customer testimonials on our website. These testimonials may contain personally identifiable information, such as the customer’s name. We obtain the customer’s explicit consent prior to posting any testimonials.

 

Cookies
The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages, or register on site, a cookie helps CIPHER to recall your specific information on subsequent visits. The information you previously provided can be retrieved, so you can easily use the features that you customized. If a user rejects the cookie, they may still use our sites; however, the user may not be able to access all areas of our sites.

 

Children’s Privacy
These websites are not intended for people under the age of 13. CIPHER does not knowingly solicit or collect information from children or minors (under the age of 18).

 

Policy Consent
By using our websites, you agree to this Privacy Policy. This policy appears in its completed form and supersedes any earlier version.

 

Sharing Your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may disclose your personal information to third parties:
• if the third-party contracts with us to provide certain of the services you have requested and requires your personal information in order to do so;
• if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• if Cipher or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of Cipher, our customers, or others.

 

Your rights
There are a number of rights available to you under GDPR:

 

1) Access to your data
You have the right to ask us to confirm that we process your personal data, as well as to have access to and receive copies of your personal data. You can also ask us to provide a range of information, although most of that information corresponds to the information set out in this fair processing notice.
We will provide the information free of charge unless your request is manifestly unfounded or excessive or repetitive, in which case we are entitled to charge a reasonable fee. We may also charge you if you request more than one copy of the same information.
We will provide the information you request as soon as possible and in any event within one month of receiving your request. If we need more information to comply with your request, we’ll let you know.

 

2) Rectification of your data
If you believe personal data we hold about you is inaccurate or incomplete, you can ask us to rectify that information. We will comply with your request within one month of receiving it, unless we don’t feel it’s appropriate for us to do so in which case, we’ll let you know why. We’ll also let you know if we need more time to comply with your request.

 

3) Right to be forgotten
In some circumstances, you have the right to ask us to delete personal data we hold about you. This right is available to you:
• where we no longer need your personal data for the purpose for which we collected it;
• where we have collected your personal data on the grounds of consent, and you withdraw that consent;
• where you object to the processing and we don’t have any overriding legitimate interests to continue processing the data;
• where we have unlawfully processed your personal data (i.e. we have failed to comply with GDPR); and
• where the personal data has to be deleted to comply with a legal obligation.
There are certain scenarios in which we are entitled to refuse to comply with a request. If any of those apply, we’ll let you know.

 

4) Right to restrict processing
In some circumstances, you are entitled to ask us to suppress processing of your personal data. This means we will stop actively processing your personal data, but we don’t have to delete it. This right is available to you:
• if you believe the personal data we hold isn’t accurate – we’ll cease processing it until we can verify its accuracy;
• if you have objected to us processing the data (see below) – we’ll cease processing it until we have determined whether our legitimate interests override your objection;
• if the processing is unlawful; or
• if we no longer need the data but you would like us to keep it because you need it to establish, exercise or defend a legal claim.
Accountability for onward transfer

For all transfers of personal information to third parties acting as data controllers, Cipher complies with the Notice and Choice Principles by ensuring that all personal information processed by Cipher and its third parties in relation to controller / controller onward transfers will incorporate one of the following control mechanisms:

• A joint controller contract mandating that such data may only be processed for limited and specified purposes consistent with the consent provided by the individual and that the recipient will provide the same level of protection as the Principles and will notify the organization if it makes a determination that it can no longer meet this obligation.
• The contract shall provide that when such a determination is made the third party controller ceases processing or takes other reasonable and appropriate steps to remediate.

For transfers of personal data to a third party acting as an agent, Cipher will:

• ensure that the transfers of such data is only for limited and specified purposes;
• ensure that the agent is obligated to provide at least the same level of privacy protection as is required by the Principles;
• take reasonable and appropriate steps to ensure that the agent effectively processes the personal information transferred in a manner consistent with the organization’s obligations under the Principles;
• require the agent to notify the organization if it makes a determination that it can no longer meet its obligation to provide the same level of protection as is required by the Principles;
• take reasonable and appropriate steps to stop and remediate unauthorized processing; and
• provide a summary or a representative copy of the relevant privacy provisions of its contract with that agent to the Department upon request.

 

Data portability
Where Cipher acts as a Data Controller, you have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller. This right only applies:
• to personal data you provide to us;
• where processing is based on your consent or for performance of a contract (i.e. the right does not apply if we process your personal data on the grounds of legitimate interests); and
• where we carry out the processing by automated means.
We’ll respond to your request as soon as possible and in any event within one month from the date we receive it. If we need more time, we’ll let you know.

 

5) Right to object
You are entitled to object to us processing your personal data:
• if the processing is based on legitimate interests or performance of a task in the public interest or exercise of official authority;
• for direct marketing purposes (including profiling); and/or
• for the purposes of scientific or historical research and statistics.

In order to object, you must have grounds for doing so based on your particular situation. We will stop processing your data unless we can demonstrate that there are compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.

If you would like to exercise any of your rights in respect of your personal data, please contact us at [email protected].

 

Automated decision-making
You will be asked whether or not you consent for the use of cookies when you visit our Website. We use cookies to monitor your use of our Website so that we are able to advertise to you when you use third party websites. This won’t affect your use of our websites or the third-party websites. We won’t directly contact you solely as a result of you visiting our Website.

 

Privacy Shield
Cipher LLC, a Prosegur company complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Cipher has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Applicable law allows certain exceptions to your ability to opt out, such as where we are parties to a contract that is still being performed, where law requires us to maintain information to warranty claims, or otherwise. Where applicable law permits us to retain and continue to use such information and we do so, we will do so only to the extent permitted or required by law. If you contact us to opt out, we will explain the options available and comply with your request as required by the Principles and applicable law.

The Federal Trade Commission has jurisdiction over Cipher LLC, a Prosegur Company’s compliance with the Privacy Shield. In compliance with the Privacy Shield Principles, Cipher LLC, a Prosegur Company, commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Cipher LLC, a Prosegur Company at [email protected].

An individual has the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. Please refer to Annex 1 of the Privacy Shield via the following link:
https://www.privacyshield.gov/article?id=ANNEX-I-introduction

Cipher LLC, a Prosegur Company, has further committed to refer unresolved Privacy Shield complaints to JAMS Mediation, Arbitration, and ADR Services, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit www.jamsadr.com for more information or to file a complaint. The services of JAMS Mediation, Arbitration, and ADR Services, are provided at no cost to you.

Cookies Policy

To facilitate your browsing on this website, Prosegur informs you that it uses Cookies or other files with a similar functionality (hereinafter, the “Cookies”).

In any case, we inform you that Prosegur is responsible for the Cookies and the processing of the data obtained through our own and third party Cookies, deciding on the purpose, content and use of the processing of the information collected.

 

What is a Cookie?

 

Cookies are small data files that are installed on the user’s computer or mobile device and allow the user to store or retrieve the information generated by their activity on the network, through their computer or their mobile device. This improves and personalises the user’s experience of the website and the services it offers. 

 

Use of Cookies by the provider

 

During access to and browsing of the website, Prosegur can store or record IP addresses, user preferences, the type of device used, identify the user, or store and retrieve information on browsing habits, whose purpose is statistical in relation to the number of visits or website traffic, in addition to offering a more personalised experience for your browsing, or remembering your login data, even on different devices.

 

This Prosegur website can use the following cookies, either its own or those of authorised third parties:

 

  • Technical cookies: Needed for the proper functioning of the website. These cookies are memorised and only have a temporary validity. These cookies do not permanently record any information on your computer’s hard drive, and are basic for controlling traffic and data communication, logging in or completing the purchase process, or sharing content through social networks, among others.

These cookies base their usefulness on the temporary tracking of Internet browsing. The user can delete these types of cookies before starting to browse other pages of the website.

These Cookies include, amongst others, user input, authentication, user security, multimedia player session and add-on cookies (plug in) to exchange social content. 

  • Personalisation cookies: These allow the user to access the service with certain predefined general characteristics based on a series of criteria in the user’s terminal, such as the language, the type of browser through which the user accesses the service, the regional configuration from where they access the service, or remember previous searches from their destinations, etc.
  • Analysis or statistical cookies: Statistical Cookies allow us to know how many times our visitors have been back and the content that is of the most interest to them. Therefore, we can concentrate our efforts on improving the most visited areas and help the User find what they are looking for more easily.

Prosegur may use the information about your visit to perform evaluations and statistical calculations on anonymous data and to guarantee the continuity of the service or make improvements to its websites. This information will not be used for any other purpose. Prosegur may use third party analysis Cookies.

  • Advertising cookies: allow the management, in the most efficient way possible, of the advertising spaces on our website, based on criteria such as the edited content or the frequency in which the ads are displayed.
  • Behavioural advertising cookies: they allow the ads you see on our website or other web pages to be more personalised and according to your tastes, avoiding recommendations not related to your interests or preferences, and offering you targeted commercial proposals, developing a specific profile based, for example, on your searches or other browsing habits. Prosegur may use third party advertising Cookies.
  • Geolocation cookies: they allow us to know the location of the User, with prior consent, enabling us to provide certain services or personalise the user’s experience.
  • Web beacons: Prosegur may use web beacons by its own means or via third parties. These are small graphic images that allow us to identify whether viewing a certain ad has resulted in the contracting of a service or the purchase of a product, so that we can monitor the results of affiliate websites, in addition to statistical analysis.
  • Pixel tags: this technology allows us to monitor User behaviour on the website and in emails.
  • Social media add-on cookies for tracking: Plug in add-on cookies to exchange social content can be used by third parties to track people, both members and non-members of a social network, to include behavioural advertising or for market research and analysis.
  • AB Tests Cookies: Our Site uses an A/B testing solution that uses cookies to improve the user experience. By using our Site, you agree to such use and its purpose. To withdraw your consent or get more information please visit the AB Tasty Privacy Page.

Prosegur also uses local storage to collect and store personal information locally on the user’s device using HTML5 technology, so that data can be recovered even after closing the browser. Although the operation is similar to a cookie, local storage has some differences because it can occupy more space, the stored information is not sent to the server in each request, and it has no expiration, so it must be expressly deleted.

 

The table below identifies the cookies used on the Prosegur Website, and whether they are proprietary or owned by third parties (and identification of the third party who has been hired or whose services the user has decided to use) and their purpose:

 

Cookies used on this website.

 

Necessary

 

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie Duration Description
__cfruid session Cloudflare sets this cookie to identify trusted web traffic.
__hssrc session This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.
cookielawinfo-checkbox-advertisement 1 year Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Advertisement” category .
cookielawinfo-checkbox-analytics 11 months This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Analytics”.
cookielawinfo-checkbox-functional 11 months The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Functional”.
cookielawinfo-checkbox-necessary 11 months This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary”.
cookielawinfo-checkbox-others 11 months This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Other.
cookielawinfo-checkbox-performance 11 months This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Performance”.
viewed_cookie_policy 11 months The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

 

Functional

 

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

 

Cookie Duration Description
__cf_bm 30 minutes This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
__hssc 30 minutes HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
bcookie 2 years LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
lang session This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc 1 day LinkedIn sets the lidc cookie to facilitate data center selection.

 

Performance

 

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie Duration Description
__hstc 1 year 24 days This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_ga 2 years The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_86671402_1 1 minute This cookie is set by Google and is used to distinguish users.
_gcl_au 3 months Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid 1 day Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
ajs_anonymous_id never This cookie is set by Segment.io to check the number of ew and returning visitors to the website.
ajs_user_id never The cookie is set by Segment.io and is used to analyze how you use the website
CONSENT 16 years 3 months 14 days 7 hours These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
hubspotutk 1 year 24 days This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts.

 

Advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

 

Cookie Duration Description
bscookie 2 years This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
driftt_aid 2 years The driftt_aid cookie is an anonymous identifier token set by Drift.com for tracking purposes and helps to tie the visitor onto the website. The cookie also allows Drift to remember the information provided by the site visitor, through the chat on successive site visits.
IDE 1 year 24 days Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
test_cookie 15 minutes The test_cookie is set by doubleclick.net and is used to determine if the user’s browser supports cookies.
VISITOR_INFO1_LIVE 5 months 27 days A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC session YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices never YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id never YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.

 

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie Duration Description
ajs_group_id never This cookie is set by Segment.io. The purpose of the cookie is currently not identified.
AnalyticsSyncHistory 1 month No description
debug never No description available.
drift_aid 2 years No description
drift_campaign_refresh 30 minutes No description available.
li_gc 2 years No description
UserMatchHistory 1 month Linkedin – Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.

 

Cookies management

You can set your browser to accept or reject cookies. To do so, we suggest that you go to the help section of your browser to find out how to change the configuration you currently use. You can also use “do not track” tools to block tracking cookies.

 Likewise, you can revoke the consent you gave Prosegur to use the cookies at any time by configuring your browser. Please see the instructions and manuals of your browser for more information, under the terms provided below:

  • If you use Microsoft Internet Explorer, in the “Tools” menu option, select “Internet Options” and access “Privacy”. 
  • If you use Firefox, for Mac in the “Preferences” menu option, selecting “Privacy”, accessing the “Show Cookies” section, and for Windows in the “Tools” menu option, selecting “Options”, accessing “Privacy” and then “Use a custom configuration for the history.” 
  • If you use Safari, in the “Preferences” menu option, select “Privacy”. 
  • If you use Google Chrome, in the top right, select “More”, then “Settings”. At the bottom, click on “Advanced settings”. Once in this window, under “Privacy and security”, click on “Content settings” and then on “Cookies”.

 

Notwithstanding the foregoing, keep in mind that the deactivation of cookies may affect the correct functioning of certain sections of the website.

 

Notification of Changes
This Privacy Policy is subject to change without notice. Any changes to this policy will be posted on our site at least one week prior to their taking effect. If at any point, we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via email of the changes to our policy. Users will have a choice as to whether or not we use their information in this different manner. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our website.

 

Privacy Policy Effective Date: February 14, 2020
CIPHER welcomes your comments regarding this statement of privacy. If you believe that CIPHER has not adhered to this statement, please contact us at [email protected] We will use reasonable efforts to promptly determine and remedy the problem.

 

Contact Information
For further information, please contact us.

CIPHER, LLC, A Prosegur Company
1111 Brickell Avenue
Miami, FL 33131 – United States
Phone: +1 305 373 4660
Email: [email protected]